3 Month Contract With A Local Authority

To support the front-line customer service team at Wood Green Library by assisting residents with enquiries, guiding them through council services, and helping manage a busy reception. This role provides hands-on experience in customer service and administrative support, developing confidence in handling diverse queries and using council IT systems.

Key Responsibilities

• Issue Qmatic tickets and book appointments for residents.
  

• Shadow reception staff and assist with triaging customer queues.
  

• Provide guidance to residents on common queries and council services.
  

• Assist residents with online applications and basic troubleshooting.
  

• Support the team in managing a busy reception environment.
  

• Learn and apply customer service best practices in a diverse setting.
  

Requirements

• No prior experience required; placement must align with career goals.
  

• Commitment to the full length of the placement.
  

• Willingness to learn, take instructions, and work in a multicultural environment.
  

• Confident and personable with strong communication skills.
  

• Helpful attitude and ability to remain calm under pressure.
  

• Strong interpersonal skills and willingness to assist residents.
  

• Preferably aged 19+ due to the nature of the role.