3 Month Contract With A Local Authority

The Customer Service Assistant plays a key role in supporting the Community Equipment Service at Vision Products by delivering a high standard of customer care and administrative support. The role ensures efficient communication with clients and smooth coordination of equipment deliveries, collections, and repairs, contributing to effective day-to-day operations and positive customer experiences.

Key Responsibilities

• Handle incoming telephone enquiries professionally, courteously, and efficiently, ensuring a high level of customer service at all times.
  

• Assist in scheduling deliveries, collections, and equipment repairs by liaising with clients to agree suitable dates in line with order requirements and service standards.
  

• Accurately record and update customer and order information on internal systems.
  

• Carry out general administrative duties, including filing, data entry, and documentation, to support the smooth running of operations.
  

• Communicate effectively with internal teams, drivers, and technicians to ensure timely service delivery.
  

• Support problem-solving and query resolution, escalating issues where appropriate.
  

• Maintain confidentiality and comply with company policies and procedures.
  

Requirements

• Strong communication skills, particularly telephone manner and customer-facing interaction.
  

• Good organisational skills with the ability to manage multiple tasks and priorities.
  

• Basic IT skills, including the use of office systems and databases.
  

• Attention to detail and a methodical approach to administrative tasks.
  

• Ability to work effectively as part of a team and independently when required.
  

• Previous experience in a customer service or administrative role.
  

• Experience working in a healthcare, community service, or logistics-related environment.
  

• Familiarity with scheduling or order management systems.