3 Month Contract With A Local Authority

To deliver high-quality, responsive, and customer-focused service to residents by handling a high volume of enquiries within a fast-paced Contact Centre environment. The postholder will ensure queries are resolved efficiently and professionally while contributing to a positive customer experience and supporting the wider organisational objectives.

Key Accountabilities

• Respond to a high volume of inbound calls and customer enquiries in a professional and timely manner.
  

• Provide accurate information and resolve resident queries at first point of contact wherever possible.
  

• Escalate complex or sensitive issues to the appropriate team when required.
  

• Maintain accurate and detailed records of customer interactions on internal systems.
  

• Meet individual and team performance targets, including call handling and service standards.
  

• Work collaboratively with colleagues to ensure consistent and high-quality service delivery.
  

• Adapt to changing priorities, service demands, and shift patterns as required.
  

• Maintain confidentiality and handle sensitive information appropriately.
  

• Promote a positive image of the organisation through courteous and helpful communication.
  

Requirements

• Strong verbal communication and active listening skills.
  

• Excellent problem-solving ability and attention to detail.
  

• Ability to remain calm and professional in a high-volume, fast-paced environment.
  

• Good IT skills and confidence using customer management systems.
  

• Flexible approach to working shift patterns between 8am and 6pm.
  

• A genuine commitment to delivering excellent customer service.
  

• Previous experience in a contact centre or customer service environment.
  

• Experience working with residents or within a public sector environment.
  

• Bi-Weekly Payments
  
• 36 Working Hours Per Week