3-Month Contract with a Local Authority

Summary

This role is crucial in delivering comprehensive housing management functions for the Council, directly impacting tenants and supporting the Council's housing objectives and priorities. As part of a multi-functional housing team, you will ensure a seamless, high-quality, and customer-focused service.

Responsibilities

Provide housing management services for all tenants of the Council’s general needs properties.
Offer advice, assistance, and information to tenants and the public through various communication methods, emphasising customer care.
Collaborate with the Senior Housing Officer, Housing Services Team Leader, and other Council Officers to deliver housing services and address complaints or issues.
Support new tenants during their settling-in period, including conducting a Settling in Visit within four weeks of their move.
Work with internal departments and external organizations to sustain tenancies through a multi-agency approach and individual support packages.

Requirements

Essential Experience: Previous experience in public-facing roles, both in-person and via telephone, with a diverse customer base.
Essential Qualifications: Progress towards full membership of the Chartered Institute of Housing or an equivalent qualification is desirable.

Additional Information

The role closes soon, apply ASAP.

Housing Officer