3 months contract with local authority

Responsibilities:

• Proactively manage estates and blocks across tenures, ensuring resident-focused service in line with our standards and values.
  
• Serve as the primary local contact for residents and stakeholders, providing support and early intervention to sustain tenancies.
  
• Collaborate with vulnerable tenants, making referrals and liaising with partners to ensure appropriate support.
  
• Utilize tenancy enforcement tools proportionately to resolve issues, ensuring compliance with statutory and regulatory frameworks.
  
• Support victims of Domestic Abuse, taking necessary steps to manage risk.
  
• Investigate and manage reports of nuisance and anti-social behavior (ASB) to prevent escalation, working with other services for resolution.
  
• Deliver responsive housing management to maintain clean, safe, and well-maintained communal areas, including scheduled inspections.
  
• Engage with residents, Tenant Resident Association representatives, and partners, occasionally outside normal working hours.
  
• Participate in the evaluation, development, and continuous improvement of services, staying updated with policies and procedures.
  

• Passion for housing equality, ensuring everyone has access to a decent, safe, and warm home.
  
• Proactive approach to addressing problems and supporting residents early.
  
• Commitment to making services accessible, transparent, and easy to navigate.
  
• Caring attitude, prioritizing residents' happiness and well-being.
  
• Strong collaboration and communication skills, working effectively with teams and the community.
  
• Proficiency in using relevant software and information systems for efficient operations.
  
• Dedication to equality, diversity, and inclusion, promoting these values within the community.
  
• Understanding of safeguarding, health, and safety responsibilities, supporting residents' well-being.
  
• Experience working with survivors and perpetrators of domestic abuse, with a trauma-informed approach.