PCN Processing Team Leader

Posted 10 February 2026
Salary 30.56
LocationGreenwich SE10 United Kingdom
Job type Contract
Sector Community & Social
ReferenceRQ1690572

Job description

5-6 months contract with a local authority

Summary
  • The Team Leader is tasked with overseeing one of the Parking Back Office teams, providing strong leadership and operational management to Senior Parking Officers, Appeals & Representation Officers, and Parking Officers. This role is crucial in ensuring the effective delivery of a variety of services, including Resident Services, PCN Processing, Debt Recovery, and the management of Controlled Parking Zones.
Responsibilities
  • Lead and manage the day-to-day delivery of parking services across Controlled Parking Zones, permits, suspensions, dispensations, and paid-for parking services.
  • Oversee the processing of Parking, Moving Traffic, and Bus Lane Penalty Charge Notices.
  • Manage council off-street car parks and oversee income reconciliation across all business lines.
  • Handle purchase orders, receipting of goods, and payment of invoices.
Requirements
  • Experience supervising or managing staff in a fast-paced operational service.
  • Strong background in parking services, enforcement, or a related regulatory environment.
  • Experience managing complex workloads, queues, and performance targets.
  • Experience handling escalated customer inquiries, including challenging or abusive customers.
  • Experience working with financial procedures, audits, and income reconciliation.
Qualifications
  • No specific formal qualification required, but relevant experience in parking, enforcement, or local government operations is essential.
  • Willingness to undertake training and development, including through Council Apprenticeship Levy programmes.
Additional Information
  • Working hours: 35 hours per week
  • Payment: Bi-weekly
  • Application deadline: 15th Feb 2026, apply ASAP.