1 - 2 Month Contract With A local Authority

We are seeking a motivated and resilient Rent Service Officer to join our busy and high-performing Income Team. This role focuses on maximising rent collection and reducing arrears by effectively managing a designated patch of residential and non-residential accounts.

You will ensure strict adherence to the pre-court action protocol while meeting collection targets in a challenging economic, social, and political environment. The role requires balancing firm arrears recovery with a supportive, customer-focused approach, particularly when working with vulnerable residents.

Key Responsibilities

• Manage a designated patch of residential and non-residential rent accounts.
  

• Maximise income collection and reduce rent arrears in line with service targets.
  

• Ensure strict compliance with pre-court action protocols at all times.
  

• Prepare and process legal documentation for court proceedings where necessary.
  

• Conduct office-based case management and face-to-face visits.
  

• Negotiate repayment agreements and monitor adherence.
  

• Provide advice to residents and make appropriate referrals to support agencies.
  

• Deal effectively with challenging customers both by telephone and in person.
  

• Identify and promote good practice in arrears recovery within the team.
  

• Work collaboratively within the Income Team to meet KPIs and service deadlines.
  

• Provide cover for colleagues when required.
  

Requirements

• Knowledge and understanding of:
  

  • Legal aspects of housing management.
    

  • Rent arrears recovery processes.
    

  • Pre-court action protocols.
    

  • Northgate housing management system.
    

• Proven experience successfully managing rent arrears cases.
  

• Ability to deal effectively with difficult customers while remaining calm and professional.
  

• Experience working sensitively and effectively with diverse communities in a customer-focused environment.
  

• Ability to work under pressure and meet strict deadlines and performance targets.
  

• Computer literate and numerically proficient.
  

• Experience using Northgate and Rentsense systems.
  

• Excellent written skills, particularly in preparing court documentation.
  

• Strong verbal communication and negotiation skills.
  

• Flexible team player with the willingness to provide cover when required.
  

• Bi-Weekly Payments
  
• 36 Working Hours Per Week
  
• Hybrid Role