3 Month Contract With A Local Authority

Are you an experienced systems professional with strong attention to detail and a background in housing or financial systems?

We are seeking a confident and organised Systems Officer – Housing Systems (Civica Cx) to support the effective operation, maintenance and development of our Housing Information Management System (Cx) and associated income processes.

This is a key operational role within the Communities & Homes service, ensuring the accurate processing of housing income (circa £18m annually), maintaining system integrity, and supporting colleagues across Housing, Income, Finance and IT.

Key Responsibilities

• Manage daily Direct Debit and BACS processing (ARUDD, ADDACS, AUDDIS)
  

• Upload and process daily and monthly Universal Credit files
  

• Maintain reconciliation spreadsheets and investigate discrepancies
  

• Monitor and clear suspense accounts
  

• Liaise with Income, Benefits and Finance teams to resolve payment queries
  

• Support accurate processing of annual housing income (circa £18m)

• Provide day-to-day administration of the housing management system (Cx)
  

• Manage user accounts, permissions and access controls
  

• Monitor scheduled processes and resolve system failures
  

• Support system upgrades, testing and configuration updates
  

• Work with IT and third-party suppliers to resolve technical issues
  

• Maintain and support system interfaces between housing and corporate systems

• Produce statutory and operational reports (CORE, LAHS, LADR, NFI returns)
  

• Support KPI and performance reporting requirements
  

• Maintain and improve data quality and reporting accuracy
  

• Assist with regulatory, audit and compliance requirements
  

• Support the annual rent review process within the system
  

• Manage Direct Debit recalculations
  

• Coordinate National Fraud Initiative data returns
  

• Represent the service at supplier user groups where required
  

• Has experience administering housing, income or financial systems
  
• Understands Direct Debit and BACS processing
  
• Has experience working with financial reconciliations
  
• Is analytical and comfortable investigating discrepancies
  
• Can manage competing deadlines and cyclical workloads
  
• Communicates clearly with both technical and operational colleagues
  
• Has strong Excel and reporting skills
  

• 37 Working Hours Per Week
  
• Bi-Weekly Payments
  
• Basic DBS is Required