3 Month Contract With A Local Authority

The Technical Documentation Specialist is responsible for developing, owning, and maintaining high-quality IT documentation across infrastructure, applications, and operational environments. This role works closely with engineers, SMEs, and service teams to capture accurate technical information and translate complex concepts into clear, structured, and accessible documentation.

The successful candidate will be confident engaging with technical stakeholders, facilitating workshops and interviews, and constructively challenging information to ensure completeness and accuracy. They will establish documentation standards, improve existing content, and drive consistency, governance, and usability across the IT documentation repository.

Key Responsibilities

• Collaborate with SMEs, engineers, and service teams to gather and validate technical information
  

• Conduct interviews and facilitate workshops to understand systems, processes, and workflows
  

• Produce clear, accurate, and structured documentation, including:
  

  • Technical architecture diagrams
    

  • System configuration guides
    

  • Standard Operating Procedures (SOPs)
    

  • Knowledge Base articles
    

• Translate complex technical concepts into user-friendly content for both technical and non-technical audiences
  

• Identify gaps, inconsistencies, and risks within existing documentation and drive continuous improvement
  

• Develop, own, and maintain the IT documentation repository
  

• Establish and enforce documentation standards, taxonomy, templates, and version control practices
  

• Ensure documentation aligns with IT governance, operational procedures, and best practices
  

• Support automation and operational efficiency through structured and well-maintained documentation
  

Requirements

• Proven experience as a Technical Documentation Specialist or in a similar IT-focused documentation role
  

• Strong technical background with understanding of infrastructure, networking, applications, cloud environments, and IT operations
  

• Experience facilitating workshops and interviewing technical stakeholders
  

• Ability to confidently and constructively challenge technical input to ensure accuracy
  

• Excellent written and verbal English communication skills
  

• Strong organisational skills with the ability to manage multiple documentation tasks independently
  

• Ability to deliver high-quality outputs in a fast-paced environment
  

• Experience creating visual documentation such as diagrams, flowcharts, annotated screenshots, and multimedia guides
  

• Strong understanding of documentation best practices, version control, and content governance
  

• Bi-Weekly Payments
  
• 37 working Hours Per Week
  
• Hybrid working