Summary

The Tenancy and Estates Case Manager plays a crucial role in providing accessible customer service and handling all housing-related inquiries. This position is integral to delivering effective tenancy and estate management services, which include offering initial tenancy advice, managing complex casework, and providing tailored support to vulnerable customers to help them sustain their tenancies. This is a 3-month part-time contract with a local authority.

Responsibilities

Oversee the administration and daily management of social housing properties.
Conduct estate inspections, identify issues, and coordinate appropriate actions.
Ensure compliance with health and safety standards, including reporting hazards and monitoring estate conditions.
Liaise with repairs teams, contractors, and partner agencies to maintain estate standards.
Contribute to estate-based initiatives, tenancy audits, and community engagement activities.

Requirements

Experience:
- Experience working in a housing, support, or social care environment.
- Experience supporting vulnerable customers and managing complex cases.
Qualifications:
- GCSEs (or equivalent) including English and Maths.
- A relevant housing qualification (e.g., CIH Level 2–3) is desirable but not essential.

Additional Information

Working Hours: 18.50 hours per week
Location Requirement: Candidate must be in Taunton 2 days per week.
Office Location: Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG, United Kingdom
Payment: Bi-weekly
Application Deadline: The role closes on 29th March 2026, apply ASAP.

Senior Case Manager