Summary

The Tenancy and Estates Case Manager will serve as a key point of contact for customers, addressing a wide range of housing-related inquiries. This role involves providing initial tenancy advice, managing complex and sensitive cases, and offering comprehensive support to vulnerable customers to help them maintain their tenancies. This position is a 3-month contract with a local authority.

Responsibilities

Provide clear and accurate advice to customers regarding tenancy rights, responsibilities, and conditions.
Manage a caseload of complex tenancy issues, including safeguarding concerns, tenancy sustainment challenges, anti-social behavior, rent-related risks, and welfare matters.
Deliver tailored support to vulnerable customers to prevent tenancy breakdown and promote well-being.
Conduct home visits, welfare checks, risk assessments, and tenancy reviews as required.
Accurately record all interactions, actions, and outcomes on the Open Housing System.

Experience

Experience working directly with vulnerable individuals in a housing, support, or frontline community setting.
Proven background in tenancy management, casework, or estate management within social housing.
Experience managing challenging or complex situations, including safeguarding, anti-social behavior, or tenancy sustainment cases.

Qualifications

GCSEs or equivalent, including English and Maths.
A relevant housing qualification (e.g., CIH Level 3 or above) is desirable but not essential.

Additional Information

Working hours: 37 hours per week
Basic DBS required.
Driving License required.
Location: Moorland House, Moorland Road, Taunton, Somerset, TA1 2FG, United Kingdom
Payment: Bi-weekly
Application deadline: 29th March 2026, apply ASAP.