3-4 month contract role with a local authority

Summary

This is a 3-4 month contract role with a local authority, focused on delivering high-quality, customer-focused housing management services across supported housing schemes and community-based homes. The position is crucial in ensuring the safety, wellbeing, and tenancy sustainment of vulnerable residents while maintaining strong relationships with Managing Agents, partners, and support providers.

Responsibilities

Provide intensive housing management services for residents with identified support needs.
Deliver services aligned with organisational HEART values, legislation, policies, and best practices.
Act as the primary point of contact for Managing Agents, partners, and residents.
Manage the full void process, including:
- Pre-void inspections
- Referrals and applicant suitability assessments
- Risk assessments, affordability checks, tenancy fraud checks
- Viewings, sign-ups, CORE completion, and system updates

Essential Experience Required

Demonstrable experience in supported housing or a housing-related support environment.
Proven background in a customer-facing role where service quality and satisfaction were priorities.
Experience managing partnerships with external agencies or Managing Agents.

Essential Qualifications Required

Minimum 5 GCSEs (or equivalent).
Full UK Driving Licence and access to own vehicle (essential).
Ability to travel regularly across London, Kent, Hampshire, and Sussex as required.
Basic DBS check required.

Additional Information

Working hours: 35 hours per week
Enhanced DBS required.
Mosaic East, 4th Floor, 17 Addiscombe Road, Croydon, Surrey, CR0 6SR, United Kingdom
Bi-weekly payments
The role closes on 13th Feb 2026, apply ASAP.

Contract and Partnership Officer