Job description

6 month contract role with a Local Authority

Job Summary:

• The Head of Housing Services will provide strategic leadership and operational oversight of landlord and neighbourhood services for Slough Borough Council.

• The role is responsible for delivering high-quality, compliant housing management services in line with the Regulator of Social Housing’s consumer standards.

• The postholder will drive service improvement, enhance resident satisfaction, and ensure effective performance across all frontline housing operations.

• Reporting to the Director of Housing Services, the role will lead multidisciplinary teams to deliver efficient, resident-focused services.

Key Duties/Accountabilities (Sample):

• Lead and manage housing services including neighbourhood management, resident involvement, and business intelligence functions.

• Ensure full compliance with the Regulator of Social Housing’s consumer standards and all relevant housing legislation.

• Drive continuous improvement across housing services, using performance data and resident feedback.

• Oversee service delivery to ensure high levels of tenant satisfaction and community engagement.

• Manage and support direct reports including Neighbourhood Manager, Resident Involvement Manager, Housing Business Intelligence Lead, and Recharge Officer.

• Develop and implement housing strategies, policies, and service plans aligned with organisational objectives.

• Monitor budgets and ensure effective financial management of housing services.

• Lead on performance management, reporting, and service benchmarking.

• Build strong relationships with internal stakeholders, residents, and external partners.

• Promote a culture of accountability, inclusion, and excellent customer service across teams.

Skills/Experience:

• Extensive experience in senior housing management within a local authority or social housing setting.

• Strong knowledge of UK housing legislation and the Regulator of Social Housing’s consumer standards.

• Proven leadership and people management experience across multidisciplinary teams.

• Demonstrable experience in driving service improvement and organisational change.

• Experience of working with tenant engagement and resident involvement frameworks.

• Strong financial and budget management skills.

• Excellent communication and stakeholder management abilities.

• Ability to analyse performance data and translate insights into service improvements.

• Experience managing complex housing operations and delivering against KPIs.

• Degree-level qualification or equivalent experience in housing, public sector management, or related field.

Additional Information:

• Bi-Weekly Payments.

• Contract Type: Temporary to Permanent opportunity.

• Location: Observatory House, Slough.

• Hours: 37.5 per week (09:00–17:00).

• Reporting to: Director of Housing Services.

• Direct Reports: 4 senior roles plus wider housing teams.

• This is a senior leadership role within the Regeneration, Housing and Environment directorate.