5 Months Contract with a Local Authority
36 hrs / week 
£23.58 / hr
Bi - weekly pay (every 2 weeks)

Summary

Responsibilities

• Participate in emergency response coordination and provide resident support.
  
• Manage low-level anti-social behaviour incidents and liaise with relevant authorities.
  
• Support the management and re-letting of void properties, ensuring new tenants understand their responsibilities.
  
• Provide general housing advice and support new tenants in settling into their homes.
  
• Ensure robust tenancy sustainment and collaborate with partners for successful outcomes.
  
• Conduct tenancy checks and serve necessary notices.
  
• Undertake tenant visits to address specific issues and coordinate with agencies for resolution.
  
• Regularly visit vulnerable residents and coordinate with agencies to address their needs.
  
• Respond to correspondence, complaints, and inquiries from various audiences.
  
• Maintain proper file systems and ensure documents are accessible.
  
• Understand tenancy law and the rights and responsibilities of social housing landlords.
  
• Attend resident association meetings and develop partnerships with relevant bodies.
  
• Engage effectively with members, residents, and external partners to maximize benefits.
  
• Represent the service positively and deliver customer-focused services.
  
• Meet performance targets and use performance information for learning.
  
• Ensure compliance with Health and Safety, Data Protection, and other statutory requirements.
  
• Promote and implement the Council’s Equal Opportunities policies.
  
• Utilize IT effectively.
  
• Undertake temporary responsibilities aligned with the role's purpose and grade.
  

• High standard of literacy and numeracy (Essential)
  
• Housing qualification and evidence of continued professional development (Desirable)
  
• Commitment to personal learning and development (Essential)
  
• Experience working with the general public, preferably in service delivery (Essential)
  
• Experience in a diverse community (Essential)
  
• Effective communication with diverse backgrounds (Essential)
  
• Awareness of safeguarding issues (Desirable)
  
• Experience in a housing organization or similar environment (Desirable)
  
• Knowledge of social housing and housing management (Essential)
  
• Ability to organize and prioritise workload effectively (Essential)
  
• Proficient in using IT systems, including MS Office (Essential)
  
• Teamwork and project completion skills (Essential)
  
• Initiative and ability to work under pressure (Essential)
  
• Strong organizational skills (Essential)
  
• Ability to write clear and concise reports (Essential)
  
• Data collection and presentation skills (Essential)
  
• Customer care and service delivery commitment (Essential)
  
• Numerical calculation and data presentation skills (Essential)
  
• Accountability and positive attitude towards responsibilities (Essential)
  
• Ability to work independently and make decisions (Essential)
  
• Flexibility to achieve team objectives (Essential)
  
• Identification of development needs and service improvement (Essential)
  
• Contribution to team performance and meeting targets (Essential)
  
• Adherence to organizational communication standards (Essential)
  
• Adaptability to change and new technology (Essential)
  
• Commitment to equalities in employment and service provision (Essential)